> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-partner-guide.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure ConvertWay

MoEngage natively integrates with ConvertWay to send‬ WhatsApp templates‬‭ over Flows and campaigns directly‬‭ from MoEngage to end users. This‬ enhances customer engagement by leveraging WhatsApp as a communication channel for‬ automated messages and marketing campaigns.‬

Configuring ConvertWay with MoEngage is a two-step process:

Step 1: [Sender Configuration](#sender-configuration)

Step 2: [Delivery Tracking](#delivery-tracking)

<Info>
  Before integration, ensure you have the following:

  * A MoEngage account
  * A ConvertWay (CW) account
  * A WhatsApp Business API (WABA) number
</Info>

# Sender Configuration

To configure a Sender from ConvertWay on the MoEngage Dashboard, follow the steps below:

1. Go to **Settings** **>** **WhatsApp >** **Sender Configuration**.
2. Click the **+Add connector** from the left pane under the **Sender configuration** tab.

<Info>
  You can choose ConvertWay from the left pane if you have already added ConvertWay to your connector list.

  <img src="https://mintcdn.com/moengage-partner-guide/pVAWNiS-GH4F8Mq2/images/partner_35797513598740.png?fit=max&auto=format&n=pVAWNiS-GH4F8Mq2&q=85&s=ab2dd7a1ee2cbff4cfa90ad9d22ec03a" alt="image (19).png" width="1572" height="956" data-path="images/partner_35797513598740.png" />
</Info>

3. Select **ConvertWay** from the **Choose a connector** dropdown and then click **Done**.
   <img src="https://mintcdn.com/moengage-partner-guide/pVAWNiS-GH4F8Mq2/images/partner_35797530059412.png?fit=max&auto=format&n=pVAWNiS-GH4F8Mq2&q=85&s=da50ccb64eb00cb5ad9babd50fc03b82" alt="Convertway.png" width="1322" height="484" data-path="images/partner_35797530059412.png" />
4. Add the following details:

| Field Name               | Description                                                                                                                                                                                                                                                                                                                                                                                  |
| ------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Sender Name              | <ul><li>Provide a name to the Sender profile.</li><li>This would be available in the Sender so that you can recognize this easily while using it to create a campaign inside MoEngage.</li><li>The **Sender Name** is a mandatory field that should be between 5-50 characters.</li></ul>                                                                                                    |
| WhatsApp business number | <ul><li>Enter the phone number with the country code registered with WhatsApp (directly or through ConvertWay) using which you want to send out WhatsApp Messages to your users.</li><li>In the ConvertWay account, you can find the sender details in **Settings** > **WhatsApp Business Account**.</li><li>This is a mandatory field and is also referred to as the WABA number.</li></ul> |
| API URL                  | Collect the API URL from your vendor and enter it into the **API URL** field. Sample URL: <br />[https://app.theconvertway.com/api/v1/send\_messages/moengage/s‬endwhatsapp](https://app.theconvertway.com/api/v1/send_messages/moengage/s‬endWhatsapp)**‭ ‬**                                                                                                                               |
| Authorization            | **Basic CW\_LICENSE\_KEY** You can find the CW\_LICENSE\_KEY under **Settings** > **Profile** in‬ ‭ your ConvertWay account.                                                                                                                                                                                                                                                                 |

5. Click **Save**.
6. Notify ConvertWay to enable/validate the API token.
7. Upon successful integration, you get the following message.
   <img src="https://mintcdn.com/moengage-partner-guide/pVAWNiS-GH4F8Mq2/images/partner_35364754398740.png?fit=max&auto=format&n=pVAWNiS-GH4F8Mq2&q=85&s=f364cbbb1e087c9552045be274189e8e" alt="SaveIntegration.png" width="1264" height="562" data-path="images/partner_35364754398740.png" />

# Delivery Tracking

To track the delivery of your WhatsApp Messages inside MoEngage, you need to copy the **MoEngage Delivery Tracking URL** and share it with Convertway to get it updated.‬ You should be able to see the following URL:‬

<img src="https://mintcdn.com/moengage-partner-guide/pVAWNiS-GH4F8Mq2/images/partner_35364867363348.png?fit=max&auto=format&n=pVAWNiS-GH4F8Mq2&q=85&s=8efadda87cc2c04f82d6176022cac3b1" alt="Screenshot 2025-03-05 at 4.57.46 PM.png" width="1128" height="298" data-path="images/partner_35364867363348.png" />

<Info>
  The URL in the image above is a sample URL. Copy the exact URL from your MoEngage dashboard and update it on the ConvertWay dashboard.
</Info>