Ventrata

Introduction

Ventrata is a proven and versatile booking platform built for high volume tours and attractions. With contactless booking, payment and check-in solutions we can provide the perfect solution to all your booking needs.

MoEngage × Ventrata

With the MoEngage and Ventrata integration, you can send the booking related updates of your users to MoEngage to create a richer user profile and trigger hyper-personalised campaigns. With this integration, you can create events as soon as a booking is updated in Ventrata.

Integration

Prerequisites

Ensure you have access to your Ventrata Webhooks.

Step 1: Get your MoEngage endpoint

To get a dedicated endpoint for your integration, please contact the MoEngage Support team. In your request, you must specify the common identifier used to link user profiles between MoEngage and the partner platform.

For example, this is your email ID or the phone number of the user.

Step 2: Create webhook in Ventrata

You need to make an API call to create a webhook in Ventrata. Refer to Ventrata docs for more details.

• API endpoint: https://api.ventrata.com/octo/webhooks
• Method: POST
• Headers:
  { 
     "Content-Type": application/json, 
     "Authorization": "Bearer <Ventrata API key>" 
  }
  

Here, <Ventrata API key> is your API key issued to you by your supplier. Refer to the Ventrata doc for more details.

• Body:
  { 
     "event": "booking_update", 
     "url": "<MoEngage endpoint>" 
     "retryOnError": true,
     "useContactLanguage": true,
     "headers": {
        "Authorization": "Basic <API Token>",
        "Content-Type": application/json
     },
     "capabilities": ["octo/pricing"]
  }
  

Here,

Field	Description
<MoEngage endpoint>	Enter the endpoint that you would have received in Step 1.
<API Token>	Get your Basic Token by going to any online Basic Auth Header Generator tool. Enter username as your <Workspace ID> password as <Data API Key> Workspace ID and Data API Key can be fetched from MoEngage Dashboard >> Settings >> APIs.

Once done, you will receive a successful response from webhook.

Step 3: View data in MoEngage

Once it is set, as soon as the event is triggered, the webhook will send an update to the MoEngage endpoint and data will start showing up on MoEngage as events. You can validate this from the user profile.

Event details

Details on the event created in MoEngage:

Field	Description
Event Name	booking_update
uuid	booking uuid generated by Ventrata
resellerReference	reference id of the reseller
supplierReference	reference id of the supplier
status	status of the booking
utcExpiresAt	utc expiry date
utcConfirmedAt	utc confirmation date
productId	id of the product
optionId	DEFAULT
cancellable	is the product cancellable - True/False
cancellation	cancellation status of the booking
freesale	free product
notes	booking notes
availability	customer availability details - only available if the object support is enabled for your MoEngage account
deliveryMethods	List of applicable delivery methods- Voucher, Ticket
voucher	booking voucher details - only available if the object support is enabled for your MoEngage account
unitItems	details such as redemptionMethod, and delivery options - only available if the object support is enabled for your MoEngage account