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Introduction

Delighted is a turnkey customer experience platform that helps brands drive business growth with actionable feedback.

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MoEngage × Delighted

Delighted is a tool for gathering real-time, actionable customer feedback via email, web, or SMS. With the MoEngage and Delighted Integration, you can:
  • Send your Delighted surveys to your users when MoEngage captures an event.
  • Add users to Autopilot when they perform a particular event on your app or website.

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Integration

Prerequisites
  • You would need to know your Private API Key linked to your Delighted account.

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Trigger Delighted survey deliveries via MoEngage

With MoEngage’s Connector Campaigns, you can send a Delighted survey to your users when they perform any action on your app or website. To create a connector campaign on MoEngage:
  1. Navigate to Create Campaign >> Connectors >> Custom and choose the delivery type most suitable to your needs. For this example, we will select “Event Triggered” and select the event as “Purchased”.
  2. On step 2 of the campaign:

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Call the Delighted API

To send your survey, use the POST method and configure the payload.
  • Select the method as POST
  • Headers
    • Authorization: Use an online tool to create your basic auth with your Delighted API Key as a username and keeping your password as blank: In the above example, the value of this header would be Basic PGRlbGlnaHRlZF9hcGlfa2V5Pjo=
    • Content-Type: application/json
  • Add the endpoint as Webhook URL: https://api.delighted.com/v1/people.json
  • Body: Type @ to personalize your payload. 
    {
    "email": "{{UserAttribute['Email (Standard)']}}",
    "properties": {
        "Purchase Experience": "Mobile App",
        "State": "{{UserAttribute['Install Status']}}",
        "City": "{{UserAttribute['Last Known City']}}",
        "OrderValue": "{{EventAttribute['cart_value']}}"
    }
}
  • Refer to the Delighted API documentation for more information.
  • You can test your campaign on this step.
  • Once ready, you can go ahead and publish this campaign.

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Add users to Delighted Autopilot

When your users perform a specific event, you can trigger a MoEngage Connector Campaign as shown above, and call Delighted’s Autopilot APIs. Delighted will automatically schedule a survey for them and continue sending surveys at the frequency configured in your Autopilot settings.